Terms and conditions
Version 2026-09 · effective from 27 September 2026
1. The provider
The GARAN GENERATOR service (garan-generator.com) is provided by REVOMKT Agency, registration no. (CUI) 35399100, registered in Rădăuți, Suceava county, Romania, e-mail [CONTACT E-MAIL] (the “Provider”). The Provider is not registered for VAT.
2. The service
GARAN GENERATOR generates files with the harmonised GARAN label (Implementing Regulation (EU) 2025/1960) from data entered by the customer: brand, model identifier and length of the commercial guarantee of durability. The service is intended mainly for business customers.
The label template belongs to the European Union. The Provider is not affiliated with the European Commission and does not warrant that displaying the label covers all of the customer's legal obligations. The customer is responsible for the accuracy of the data entered and for how the labels are used.
3. Account
Accounts are opened in the name of a company. The person creating the account declares that they are authorised to represent it. The customer keeps passwords confidential and is responsible for the activity of the users it adds.
4. Labels, prices and payment
- One label (one credit) corresponds to one model: the combination of brand and model identifier. Once created, the label can be downloaded without limits, in all available formats and variants; brand and model can no longer be changed, the period can.
- When the e-mail address is confirmed, the account receives one free label, once per company.
- Packs: Standard – 10 labels, €29; Premium – 25 labels, €65; Ultra – 100 labels, €200; pay as you generate – €3.50 per label. Prices are final: no VAT is charged, as the Provider is not registered for VAT.
- Card payments are processed by Stripe. Invoices are issued electronically (through Oblio) using the billing details entered at checkout. Purchased labels do not expire while the account exists.
- The service consists of digital content. Unused labels can be refunded on request within 14 days of payment; labels already created are not refundable. If you are a consumer, by purchasing you expressly agree to immediate supply of the digital content and acknowledge that you lose the right of withdrawal for labels already created.
5. Acceptable use
You may not use the service for false or misleading data, attempt to bypass payment or technical limits, access it abusively by automated means, or do anything that affects its security. The Provider may suspend accounts that break these rules.
6. Availability and liability
The Provider makes reasonable efforts to keep the service running without guaranteeing uninterrupted availability (including announced maintenance). To the extent permitted by law, the Provider's liability is limited to the amounts paid by the customer in the previous 12 months.
7. Personal data and cookies
Processing of personal data is described in the Privacy policy and cookies in the Cookie policy.
8. Complaints and dispute resolution
Send complaints to [CONTACT E-MAIL]; we reply within 15 working days. Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) and its alternative dispute resolution procedure (SAL) at reclamatiisal.anpc.ro. The EU online dispute resolution platform (ODR) was discontinued on 20 July 2025 (Regulation (EU) 2024/3228).
9. Termination
The customer can delete the account at any time from the application (My account). Remaining labels are forfeited.
10. Changes and governing law
Changes to these terms are announced by e-mail or in the application at least 15 days in advance. Romanian law applies; disputes are settled by the competent courts at the Provider's registered office, except where the law provides otherwise for consumers.